FAQs | Black & White Kitchen and Bath

Question 1

How do I get started?

Accepted Answer

The easiest way is to schedule a free in-home estimate. We visit your home, discuss your goals, and provide a detailed written estimate.

Question 2

Do you work with a design team?

Accepted Answer

Yes. Our design team works closely with you to create a plan that fits your style, needs, and budget before any work begins. We bring 20+ years of experience to every project.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. We are fully licensed and insured. Our team handles all necessary permits for your project, ensuring everything is up to code and compliant with local regulations.

Question 4

How do you communicate with clients during a project?

Accepted Answer

Yes. We are fully licensed and insured. Our team handles all necessary permits for your project, ensuring everything is up to code and compliant with local regulations.

Question 5

Can I see photos of my project in progress?

Accepted Answer

Yes. We post progress photos directly to your Buildertrend portal throughout the project so you can follow along every step of the way, even when you are not on site.

Question 6

How do I check my balance and payment status?

Accepted Answer

Your current balance is visible in the Buildertrend portal. After a payment is received, your balance will be updated within 3 business days.

Question 7

Where can I see the project schedule?

Accepted Answer

Your project schedule is available in the Buildertrend portal. You can view upcoming milestones and phases so you always know what to expect next.

Question 8

Do you do custom cabinetry?

Accepted Answer

Yes. We offer semi-custom and full-custom cabinet solutions in a wide range of door styles, finishes, and interior configurations.

Question 9

Can you move walls or change the kitchen layout?

Accepted Answer

Yes. Our team is licensed to handle structural changes, plumbing relocation, and electrical work required to reconfigure your kitchen layout.

Question 10

What countertop materials do you work with?

Accepted Answer

We install quartz, granite, marble, quartzite, butcher block, and porcelain slab countertops. We can help you select the right material for your lifestyle and budget.

Question 11

Do you handle appliance installation?

Accepted Answer

We coordinate appliance installation as part of the project, including built-in ovens, cooktops, dishwashers, and refrigerator panels.

Question 12

Can you add a kitchen island?

Accepted Answer

Absolutely. We design and build custom kitchen islands as part of a full remodel or as a standalone addition, including seating, storage, and countertop options.

Question 13

Do you handle plumbing and electrical in-house?

Accepted Answer

Yes. We are licensed in all phases of home improvement including plumbing and electrical — every trade is handled by our own team.

Question 14

Can I use my own materials or fixtures?

Accepted Answer

Absolutely. You are welcome to supply your own fixtures, tile, or vanity. We will install them as part of the project.

Question 15

Do you do walk-in showers and freestanding tubs?

Accepted Answer

Yes. Custom walk-in showers with frameless glass, built-in niches, and bench seating are among our most popular projects. We also install freestanding and drop-in tubs.

Question 16

Can you do heated floors?

Accepted Answer

Yes. We install electric radiant heating systems under tile floors in bathrooms and other areas of the home.

Question 17

Do you handle waterproofing before tiling?

Accepted Answer

Yes. Proper waterproofing is a critical step we never skip. We use industry-standard membranes and techniques to protect your walls and subfloor before any tile is set.

Question 18

Do you pull permits?

Accepted Answer

Yes. All required permits are pulled by our team as part of the pre-construction phase. We handle the paperwork so you don't have to.

Question 19

Will there be a project manager assigned to my job?

Accepted Answer

Yes. Every project is assigned a dedicated project manager who coordinates all phases and keeps you informed throughout. All communication takes place through our Buildertrend client portal so everything is documented in one place.

Question 20

How do you handle dust and debris during construction?

Accepted Answer

We use protective coverings, dust barriers, and daily cleanup procedures to minimize disruption to your home. Our crew treats your space with respect throughout the project.

Question 21

Do you use subcontractors?

Accepted Answer

No. All work is performed by our own in-house team of licensed tradespeople. This gives us direct control over quality, scheduling, and communication.

Question 22

Do you offer financing?

Accepted Answer

Yes. We partner with Enhancify to offer flexible financing options for qualified homeowners. You can check your rate in minutes with no impact to your credit score.

Question 23

What credit score do I need to qualify for financing?

Accepted Answer

Financing options are available for a range of credit profiles. We recommend checking your rate through our financing page to see what you qualify for.

Question 24

How much can I finance?

Accepted Answer

Financing amounts vary based on your credit profile and the lender. Our financing partner Enhancify offers options for projects of many sizes.

Question 25

Is there a prepayment penalty?

Accepted Answer

Most financing options through Enhancify do not include prepayment penalties, but terms vary by lender. Review your loan agreement for full details.

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